Understand Your Customer

When was the last time you met and deal a difficult customer? Was it an external buying customer, an internal one from another division in the same company such as a team member, a colleague or even your boss? You want to provide exceptional service to both external and internal customers. However things seem to go in different directions in the real world and mistakes are made. These customers will often based your actions to the response to the mistake and judge your level of service. Does it well and they will positively be impressed by your abilities and capabilities to deal with other people. They will probably have good comments about your business and company.

For Your Financial Freedom,

Lay Peng